11. After-sales Warranty

11.1 Warranty Policy

• Products enjoy warranty service from the date of receipt. Warranty covers only performance faults not caused by misuse;

• During warranty period, free repair or parts replacement is provided;

• Main warranty periods:

Category	Content	Warranty Period
Main Unit	Robot body and components	1 year
Actuators	Joint motors, etc.	1 year
Accessories	Batteries, power adapter, etc.	1 year
Protective Parts	Shell, etc.	1 year

• If users self-modify, disassemble, repair (including removing shell, adding/removing hardware, flashing unofficial firmware), warranty coverage is automatically forfeited.

11.2 Non-warranty Terms

• Warranty period exceeded;

• Improper use or damage from not following manual instructions;

• Damage from misoperation, dropping, water damage, collision, or any human or accidental factors;

• Issues caused by unauthorized personnel disassembly, repair, or parts replacement.

11.3 Service Responsibility Terms

• If loss occurs due to incorrect address or refused delivery, user is responsible;

• If Company inspection confirms quality issues, testing, materials, and return shipping costs are covered;

• If issues don't meet warranty conditions, user may choose:

  • Paid repair (includes labor, testing, materials, shipping, etc.);
  • Return original unit (return shipping at user's cost);
  • Robot repair may result in data loss. Back up data beforehand; any resulting loss is user's responsibility;
  • During repair, system operations and log access may occur. You authorize the Company access by default;
  • During warranty period, damaged parts replaced become Company property; replaced parts are user's property. After warranty, damaged parts are user's property;
  • The Company does not authorize third-party repair services. For after-sales needs, contact the Company directly.

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